We are open from 8 a.m. to 4:30 p.m. every day. Should a question or problem
arise during this time, we urge you to contact us as early as possible. You can reach us at (724) 439-1610 or (888) 402-2233.
To Contact our Nurse On-Call
To provide you with the greatest support possible, we offer an on-call system for assistance after business hours.
When using our on-call service, please follow these steps:
- Briefly describe the problem.
- Ask the operator to contact the appropriate nurse on-call.
- Give the operator your name and telephone number for the return call.
- Notify the operator if you are receiving services from one of our specialty teams i.e., hospice or private services.
- If you have not heard from the on-call nurse within 30 minutes,
please call again.
In case of emergency
Unfortunately, our office cannot provide emergency care to handle such symptoms as chest pains, severe shortness of breath, bleeding and related problems. We urge you to immediately call an ambulance service or the fire or police departments in such situations.
Reporting A Problem Or Concern
At Fayette Home Care and Hospice, we recognize your right to voice any problems or concerns. To do so, please contact the supervisor of your service area.
If you are not satisfied with the results you have received, please contact the Vice President at (724) 439-1610. All complaints received by the agency will be documented and investigated. Follow-up will be provided with your input until the problem is resolved.
If you feel your problem needs further investigation, please contact the Home Health Hotline at 1-800-254-5164 between the hours of 8:30 a.m. and 4:30 p.m., Monday through Friday.After business hours and on weekends and holidays, all hotline calls are placed on
an answering machine and reviewed the morning of the next working day.
Fayette Home Care and Hospice is accredited by the . You may also report a concern or register complaints to the Joint Commission by either calling 1-800-994-6610 or e-mailing
Make a Referral
Anybody can make a referral to Fayette Home Care and Hospice. To make a referral, dial (724) 439-1610 or (888) 402-2233. Any member of our intake staff would be happy to assist you and answer any questions regarding insurance.
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